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European Youth Information and Counselling Agency
87, Route de Thionville L-2611 Luxembourg
Tel.: +352 24873992 - Fax: +352 26293215
Email: secretariat(at)eryica.org

Recommendations for the availability and accessibility of Youth Information and Counselling Services

 
One of ERYICA's member's, Koordinaatti‘s (Development Centre of Youth Information and Counselling) tasks is to evaluate how youth information and counselling services function in Finland. They are asking what is the quality of such services and about the level of know-how and cooperative skills in producing services. And most importantly they are asking, if young people are involved in decision making with their experience.
 
In 2013–2015, the Finnish Youth Research Network carried out a research-based development project to assemble and analyse youth work key characteristics. During the project Youth Researcher Anu Gretschel produced 17 policy recommendations which function as guidelines for further development of services and provoke discussion. These recommendations concern the availability and accessibility of online and face-to-face youth services, their quality, how well they meet the needs of young people and how their impact and effectiveness should be documented.
 
Jaana Fedotoff (Development Manager at Koordinaatti & President of ERYICA) has applied and shaped these recommendations to nine policy recommendations that take into account the specific features of youth information and counselling services
 
The policy recommendations are focusing on nine different aspects:
 
  1. Accessibility
  2. Availability
  3. Strategy of development
  4. Service description
  5. Online services
  6. Service chains
  7. Encountering
  8. Quality
  9. Profiling
 
Koordinaatti will publish complete versions of recommendations in Finnish and English before summer.

European Youth Information and Counselling Agency
87, Route de Thionville L-2611 Luxembourg
Tel.: +352 24873992 - Fax: +352 26293215
Email: secretariat(at)eryica.org