ProMo Chosen Once Again to Run The Meic Helpline

2022

ProMo Chosen Once Again to Run The Meic Helpline

ProMo-Cymru is pleased to announce that we have once again been awarded the contract to run the Meic helpline service, commissioned by the Welsh Government for up to five years.

Meic is a rights-based helpline aimed at children and young people under 25 in Wales. ProMo has been running the service since 2009, delivering free, anonymous and confidential bilingual information, advice and advocacy 365 days a year. Trained Helpline Adviser Advocates are available between 8am and midnight daily through phone, text and instant messaging.

Meic also has an accessible and youth-friendly website with many informative and helpful blogs. We run quarterly information campaigns through our website and social channels, focusing on specific themes often identified through our helpline contacts. 

Information and key messages are shared regularly through various platforms, including the website, YouTube, Facebook, Twitter, Instagram, and, most recently, TikTok. 

Professionals also find the Meic helpline service beneficial as they seek advice on how to support children and young people they work with, signpost to the Meic service and use the resources we have on the Meic website and lesson plans created for schools on Hwb.

We will continue improving Meic through a Service Design approach, involving children and young people. We will continuously seek to refresh and innovate Meic branding and design to support a strong online presence on social media, and we also aim to maintain and improve collaborative working relationships with existing stakeholders and develop and sustain new ones.

Find out more here.